SMOKING IS NOT ALLOWED IN OUR VEHICLES 

Red Yeti Racing vehicles are 100 percent smoke-free.  This policy is in effect to ensure that all our customers drive in a comfortable, clean car.  A cleaning fee of up to $1,000 may be applied to the cost of a rental should this non-smoking policy be violated.

Tobacco smoke leaves residue on fabrics, fibers, and surfaces of vehicles and emits odors that many people find unpleasant.  This policy is designed to ensure we are creating a safe and comfortable experience for our customers, which is our top priority.

When a vehicle must be cleaned for tobacco smoke odor and residue, all surfaces must be treated and cleaned.  This takes considerable time and makes the vehicle unavailable to others until odor-free.  The cleaning fee of up to $1,000 for vehicles with evidence of smoking is intended to help cover the cleaning costs and the lost revenue from a vehicle being temporarily unavailable. 

NON-SMOKING INSPECTION PROCESS

We are committed to providing our customers with vehicles that are 100% smoke-free, so all vehicles undergo an inspection after they are returned. 

In most cases, a return agent will inspect the vehicle at the time of vehicle return. If the agent finds evidence that the car has been smoked in and/or it smells of smoke, photos will be taken and the customer will be informed of this finding and that they may be assessed a cleaning fee of up to $1,000. The customer will then be given their receipt as per standard procedure. The customer will be notified in writing that the fee has been charged to the credit card we have on file.

Under certain circumstances, the return agent may be unable to notify the customer of the possible assessment of the fee at the time of vehicle return. Examples include:

• The customer leaves the return area before the agent is able to inspect the vehicle.
• An agent is unable or unavailable to inspect the car thoroughly at time of vehicle return; the inspection is then conducted by trained staff at a later point in time.
• The vehicle is returned after hours when no return agent is available to inspect the vehicle.

When the vehicle can only be inspected after the customer has left our facility and is found to require smoke-related cleaning, the customer is notified via email that the fee has been charged to their credit card.

AVOIDING A CLEANING FEE

To avoid a cleaning fee, do not smoke or vape inside your Red Yeti Racing vehicle. 

Vehicles should be thoroughly inspected by the customer prior to leaving the drop off location. Customers should check the car for body or interior damage, soil or dirt, and to ensure that it is smoke-free.

If at the time of vehicle checkout, the vehicle is not to the customer’s satisfaction, we recommend that the customer speak with an agent before leaving the facility. The customer will be provided with another vehicle, if one is available, and no fees of any kind will be assessed.  If no other vehicle is available, the customer will be entitled to reschedule their experience at no charge or request a refund.